Refund policy

We want you to be happy with what you buy from us. This policy sets out your legal rights to cancel or return an order, and how to do it.

Your right to cancel

If you are a consumer in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving any reason.

To cancel, simply email us at benjamin.tinker@sticksgolf.co.uk with your order number and a clear statement that you wish to cancel. You may use the wording: "I hereby give notice that I cancel my contract of sale of the following goods: [order number], ordered on [date], received on [date]." We will acknowledge your cancellation by email.

Items that cannot be cancelled

The 14-day cancellation right does not apply to goods that are made to your specification or clearly personalised. This includes custom orders and any garment carrying bespoke or club embroidery. We will always make this clear before you order.

Your rights in respect of faulty, damaged or misdescribed goods are unaffected — see below.

Returning your order

If you cancel, please return the goods to us without undue delay and in any event within 14 days of telling us you wish to cancel.

Return address: Sticks Golf Ltd, 4 Windmill Heights, Bearsted, Maidstone, ME14 4QE, United Kingdom.

You are responsible for the cost of returning the goods to us. We recommend using a tracked service, as we cannot refund items we do not receive. Goods remain your responsibility until they reach us.

Your refund

We will refund all payments received from you, including the standard delivery cost you paid on the original order.

If you chose an express or upgraded delivery option, we will refund the cost of our cheapest standard delivery method rather than the upgraded amount.

We will issue your refund without undue delay, and no later than 14 days after the day we receive the goods back, or the day you provide evidence that you have returned them, whichever is earlier. Refunds are made using the same payment method you used for the original transaction. You will not incur any fees as a result of the refund.

Condition of returned goods

You are entitled to handle the goods as you would in a shop — to check the size, fit and quality. If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may reduce your refund to reflect any loss in value. Please keep tags attached where possible.

Faulty, damaged or incorrect items

These rights apply in addition to, and separately from, the cancellation right above — and they apply to custom and personalised items too.

If your item arrives damaged, defective, or is not as described, please contact us at benjamin.tinker@sticksgolf.co.uk with your order number and a photograph of the issue.

Under the Consumer Rights Act 2015, if goods are faulty you have a short-term right to reject them for a full refund within 30 days of receipt. After 30 days, you are entitled to a repair or replacement, and to a refund if that is not possible or does not resolve the fault.

Where an item is faulty, damaged or incorrect, we will cover the cost of return.

International orders

The cancellation and refund rights above apply to consumers in the UK and EU. We extend the same 14-day cancellation right to customers in all other countries as a matter of policy.

Please note that import duties or taxes you have paid to your local customs authority are not refundable by us. You may be able to reclaim these directly from your customs authority.

Contact

Sticks Golf Ltd — benjamin.tinker@sticksgolf.co.uk

Nothing in this policy affects your statutory rights.