Returns Policy

We want you to be happy with what you buy from us. Here is the short version. The full detail sits in our Refund Policy.

Changed your mind

If you are a consumer in the UK or EU, you have 14 days from receiving your order to cancel it, without giving a reason. Email us at benjamin.tinker@sticksgolf.co.uk with your order number and we will confirm by return.

Send the goods back within 14 days of telling us. Return postage is yours to cover, and we recommend a tracked service. We will refund what you paid, including standard delivery, within 14 days of the goods reaching us or of you showing they are on their way.

Handle the goods as you would in a shop. If they come back showing more than that, we may reduce the refund to reflect the loss in value.

Custom and personalised items

The 14 day cancellation right does not apply to anything made to your specification or clearly personalised, including bespoke and club embroidery. We will always make this clear before you order.

Your rights on faulty goods are unaffected.

Faulty, damaged or not as described

Contact us with your order number and a photograph. Under the Consumer Rights Act 2015 you have 30 days from receipt to reject faulty goods for a full refund. After that, you are entitled to a repair or replacement, and to a refund if that is not possible.

Where an item is faulty, damaged or incorrect, we cover the cost of return.

International orders

Import duties or taxes paid to your local customs authority are not refundable by us. You may be able to reclaim these directly from them.

Nothing here affects your statutory rights.